Arrowhead Cooperative works to maintain adequate network and bandwidth capacity. Arrowhead Cooperative has deployed a fiber network that consists of almost 100% active fiber. An active fiber network means there is a strand of fiber from the Arrowhead Cooperative Central Office equipment to each customer's premise. This allows for maximum bandwidth capacity with minimum latency to the customers. Arrowhead Cooperative monitors bandwidth utilization on our network. Also, Arrowhead Cooperative monitors the connection to our upstream provider for bandwidth utilization, connection, and latency problems.

Arrowhead Cooperative does not favor or discriminate against lawful applications, protocols or content. Copyright, trademark infringements or the circumventing Digital Millennium Copyright Act (D.M.C.A.) are illegal and could result in the termination of services.

Arrowhead Cooperative may temporarily or permanently terminate a customer’s service if an application is determined to be harmful to the network or if there is illegal activity.

Customers may use any lawful device that is compatible with Arrowhead Cooperative network. Generally compatible devices include computers, wireless routers or access points. Cable modems or wireless DSL modem routers are generally not compatible with Arrowhead Cooperative network. Arrowhead Cooperative reserves the right to protect the network by temporarily disconnecting service until the incompatible device is removed or the device’s issue is corrected.

Arrowhead Cooperative highly recommends customers use a router that utilizes a firewall for security. Additionally, Arrowhead Cooperative recommends customers use software that helps prevent viruses, spam and malware.

Inbound and outbound filtering of specific network devices may be implemented to protect Arrowhead Cooperative's network. This filtering may be used during a DoS, DDoS attack, address spoofing or any other type of malicious traffic.

Arrowhead Cooperative will work with customers, other ISP’s and Government agencies, if the need arises, to determine the source of the malicious traffic and attempt to prevent further disruptions. If our customer is determined to be a source of the malicious traffic, their service may be temporarily or permanently terminated.

Arrowhead Cooperative follows guidelines set by the Government, as an ISP we are required to maintain a record of certain traffic information. This information follows the Communications Assistance for Law Enforcement Act (CALEA) and the Foreign Intelligence Surveillance Act (FISA).

Arrowhead Cooperative does not collect data from its customers in order to target them for additional sales or services.