Privacy Policy

Arrowhead Cooperative is dedicated to providing our member-owners with outstanding customer service and uncompromising online privacy protection. In order to continuously improve the online experience, Arrowhead Electric may use technology to obtain non-personal information from online visitors. Such information could include tracking the number of visitors to a specific page, or the total number of visitors to our site.

In addition, Arrowhead Cooperative only gathers personally identifiable data, such as names, addresses and e-mail addresses, etc., when voluntarily submitted by a visitor via an online form. For example, personally identifiable information may be requested by Arrowhead Cooperative in order to respond to a request for information about our signing up for new service or enrolling in energy efficiency programs.

It is Arrowhead Cooperative’s policy to use personally identifiable information for internal business purposes only. Such information will not be sold to third parties. Please note, we may share this information with our trusted third-party vendors in order to provide services to members.

Red Flag Rules

Identity theft is a growing problem. An identity thief uses an individual’s personally identifying information to open new accounts or misuse existing accounts, which causes disruptions and complications for both consumers and businesses. The Federal Trade Commission (FTC) requires financial institutions, creditors, and utilities to implement the Red Flags Rule to verify identity.

When you contact Arrowhead Cooperative for information about your account, you will be asked to verify your identity. The primary account holder may be required to make special arrangements for others, including a spouse, to access account information.

How Arrowhead Broadband Collects Your Information

Arrowhead Broadband collects, and processes information provided directly by you when you install the App and register for an account to use the App. Specifically, this information includes:

  • Your name, email address, location, phone number.
  • Browser information and session cookies related to your access and use of the App.
  • Data insights Arrowhead Broadband attains based on correlation and analytics of your information collected in providing the App, which may be used in aggregated and dis-aggregated formats or to obtain trend analytics, to provide the App; and 
  • Use of the above-described collected information in aggregated and dis-aggregated formats to enhance our current App or to provide App features. 

How Arrowhead Broadband Uses the Information

Arrowhead Broadband uses the information collected as described in this Privacy Policy, including personal information, to:

  • Provide you with the App as described in the Agreement.
  • Implement, improve and/or enhance the App, including to make future releases available to you.
  • Carry out Arrowhead Broadband’s obligations as described or authorized in the Agreement and this Privacy Policy.
  • Enforce Arrowhead Broadband’s rights arising from the Agreement between you and Arrowhead Broadband; and 
  • Fulfill any other purpose authorized by you and reasonably required for the App.